Frequently asked questions (FAQ)
After-sales service
Breakdowns, warranties, spare parts, technical assistance
Contact our after-sales service via the online form. Describe your problem in as much detail as possible (model, symptoms, environment). An advisor will get back to you promptly to guide you.
Yes, some spare parts can be supplied depending on the model and warranty status. Contact our After Sales Service to check availability and obtain personalized assistance.
You can reach our teams via the contact form ("After-sales service" section).
Use, installation and maintenance
Practical tips for using and maintaining your equipment
Make sure the unit is placed in a stable, well-ventilated environment with no direct heat sources. Consult the manual for instructions specific to your model.
We recommend regular cleaning with a soft cloth and non-aggressive cleaning products. Avoid water jets or abrasive products. Consult the manual for maintenance intervals.
An audible or visual alarm often indicates an out-of-range temperature or a malfunction. Check the display and refer to the manual. If the problem persists, contact our after-sales service.
Technical documents and manuals
Access to your device documentation
Instructions for use and technical documents are available on request via our contact form. Indicate the model of your appliance for fast PDF delivery. If the model is on our website, you'll find a documents section. To do this, use the search bar with your model reference.
Yes, each product data sheet can be accompanied by a detailed technical document. You can request this via the quotation form or by contacting our team. If the model is on our website, you'll find a documents section. To do this, use the search bar with your model reference.
Technical features & expert advice
Settings, traceability, temperature, safety
Our loggers and sensors enable precise temperature monitoring. Please consult our "Traceability" section to choose the right solution for your needs.
This depends on the type of product. As a general rule :
Vaccines: between +2 °C and +8 °C
Biological products: according to manufacturer's instructions
Our experts can help you set up your equipment correctly.
Useful links
After-sales service and repairs
We respond to your requests within the hour, Monday to Friday, 9am to 5pm. For faster processing, please fill in the breakdown request form.
Advice, quotes or other requests
For advice, a quotation or any other request, our team is at your service. Fill in our contact form and we'll get back to you as soon as possible.